Our Standards
Development of product specifications for all manufactured products have been specified by the Sales and Marketing Division and the Research and Development Department and approved by the QCC. These standards may include specifications provided by the customer, and agreed to by Hill Brothers. These specifications will be the minimum standards by which the product quality shall be evaluated.
In special circumstances, a customer may require different specifications than those which Hill Brothers has published. It is the responsibility of the Facility Manger in conjunction with the Sales Manger to submit these specifications in writing to the QCC for review and approval. An agreement between the customer and Hill Brothers will be developed to insure that these specifications are met. Under no circumstances shall a Hill Brothers product be sold under specifications that have not been approved by the QCC.
Our Focus
A udits are an integral part of our Quality Control Program to insure that all aspects of the company adhere to our corporate policies. Under no circumstances shall deficiencies addressed in audit reports be disregarded or not addressed in a timely manner.
Internal Audits
The Quality Control Committee will periodically, not less than once per year, lead a quality audit team to evaluate each facility and its conformance to the Quality Assurance Management Program.
If deficiencies in policies, procedures or products are found during these investigations, a complete analysis will be performed to determine the cause of the problem. When the faulty material is isolated, or it is discovered that the proper procedures have not been followed, or that approved procedures are no longer appropriate, corrective action will be taken immediately.
Independent Audits
In addition to our internal audits, independent audits are conducted for the purpose of scrutinizing our program. To insure that our processes are running as consistently as possible, our facilities are assessed on a regular basis. In this respect, we are able to locate and correct deficiencies where they exist.
|
